"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." Jim Rohn, Author and Motivational Speaker 'What's wrong Amaka? Why are you frowning at your phone?' I peer into her phone curiously. Amaka is my colleague and she has a penchant for ordering items online. Clothes, shoes, jewelry, etc and she has all kinds of stories to tell about the way she has been treated by online vendors. She handed me her phone to look at the exchange between herself and an online vendor and I was appalled. From being sheer clueless to outright rudeness, the tone of the conversation was condescending and I couldn't imagine how such vendor will still expect to be patronized. How do you deliver over sized shoes to a customer and refuse to take it back, saying there is no exchange, meanwhile she explicitly told you her shoe size. You have also refused to process a refund even after my colleague o...
I speak with empathy, I write with empathy, I lead with Empathy.