I am so candid

"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." Jim Rohn, Author and Motivational Speaker 'What's wrong Amaka? Why are you frowning at your phone?' I peer into her phone curiously. Amaka is my colleague and she has a penchant for ordering items online. Clothes, shoes, jewelry, etc and she has all kinds of stories to tell about the way she has been treated by online vendors. She handed me her phone to look at the exchange between herself and an online vendor and I was appalled. From being sheer clueless to outright rudeness, the tone of the conversation was condescending and I couldn't imagine how such vendor will still expect to be patronized. How do you deliver over sized shoes to a customer and refuse to take it back, saying there is no exchange, meanwhile she explicitly told you her shoe size. You have also refused to process a refund even after my colleague o...

'I am not going to patronize your store anymore, you sell inferior items. You are fake'.  She said all this at the top of her voice, visibly upset.  'I bought expired yoghurt here. It landed my kids in the hospital for food poisoning'. People around her gasped. One lady glanced around furtively and returned the yoghurt she had just picked. I demand a full refund and I will tell everyone I know not to patronize you guys anymore. You are a bunch of fake ass people. Other customers looked on, uncomfortable with the scene unfolding. One of the staff approached her, wary and standing far off,  'We are sorry Madam, I have gone to call the manager, he will sort this out' Sorry Ma'. He moved away quickly. I knew then that if care wasn't taken, this situation would get out of hand. I also came to shop but the store had a good reputation and would not knowingly stock expired items. They were known for having variety and good items. She was fum...